The conversation belongs to the person
Neither the leader nor HR can read it.
FIDBY
The listening
your team was missing.
FIDBY is LetsFeedback's listening assistant. When signals point to a person and their leader has not acted, it invites that person to a private conversation. It listens, understands and, only if the person approves, shares a summary.
When something is off, the best thing is to find out in time.
FIDBY opens the door earlier. No monitoring, no pressure, and nothing reaches anyone without permission.
PRIVACY, ABOVE ALL
Nobody sees the conversation.
Not the leader, not HR. What gets shared is the person's decision.
It gets deleted
It is stored encrypted only while the conversation is open and is removed within 72 hours of closing. It is not used for reports, analytics or training.
Sharing is the person's decision
Only if they approve does the leader receive a summary. Before it is sent, they see exactly what would be shared and with whom.
If the leader is the problem, the leader gets nothing
When the conversation points to the leader, there is no summary for them. The person is directed to the contact the company defined, for example People or ethics.
FIDBY · Listening assistantAvailable
When the manager doesn't get to it in time, someone listens to the person.
If Engagement Engine signals converge on a person and the manager doesn't act in time, FIDBY invites the affected person to talk. It seeks to understand what is happening behind the data. It does not diagnose, resolve, or decide: decisions belong to people.
- Step 1Signals converge
The manager gets the alert and sees that FIDBY is scheduled, with a deadline.
- Step 2The manager gets the first chance
New feedback or goal progress closes the case. A claim without evidence does not.
- Step 3FIDBY invites the person
It never contacts the manager first. The person decides whether to talk.
Hi, I'm FIDBY, your organization's listening assistant. I'm an AI.
Some recent signals came up and we want to understand how you're doing. Everything may well be fine.
This chat is private. If you want to share something, you'll first see what would be sent and who would receive it.
How have these days been for you?
- 01Confidential conversation
It is not shared verbatim. Only a summary the person validates first is shared.
- 02Urgent cases go to a real person
An urgent risk goes to the human responder the organization defined, not to the direct manager.
- 03Company protocols
FIDBY only recommends approved resources and help channels. It does not invent procedures.
See the Engagement Engine→
Separately contracted capability. Requires a channel, protocols, and responders configured by each organization.
Meet FIDBY WHAT IT IS FOR
What changes when someone listens in time
Arrive before the resignation
FIDBY opens a conversation when signals point to someone and the leader has not acted. It does not predict who will leave: it creates the chance to understand what is going on while there is still time to act.
Look after the person
If something urgent comes up, such as harassment, coercion or risk to someone, FIDBY triggers the protocol your company defined and refers to a real person.
A place to say the hard thing
Some things are not said to the boss. FIDBY offers a private space where the person decides how much to share.
Leaders and HR with just enough
The leader receives, only if the person approves, a clear focus such as “needs clarity on priorities”. HR sees participation metrics, such as how many people responded and how many did not, and never the content.
HOW TO START
What an organization needs
Activate case tracking
The organization activates the module that manages cases. The Engagement Engine crosses signals, and that module follows each case and wakes FIDBY if the leader has not acted.
Define protocols and contacts
Each organization defines its help protocols and the people to refer to in urgent cases or when the leader is the problem.
Let signals appear
Signals emerge as the platform is used. Without signals, no case is opened and no conversations happen.
Today FIDBY talks inside the app. Corporate chat channels, such as Slack, Teams and Google Chat, are on the way.
LIMITS
What FIDBY does not do
It does not diagnose or decide
It listens and helps understand. People make the decisions.
It replaces no one
It does not substitute the leader or HR. If the risk is urgent, it refers it to a real person.
It does not monitor
The person decides whether to talk and what is shared.
LET'S TALK
Want to see FIDBY in a demo?
We show you how it works with an example case and answer the questions from your People and security teams.
Request a demo→