Where data lives
Data lives in a managed PostgreSQL database on cloud infrastructure in the United States. The application runs on a hosting platform with no servers of our own to maintain.
SECURITY AND PRIVACY
People data,
handled with care.
Feedback is personal information. Here we explain what we protect, how we do it and what we do not have yet, so your security team can evaluate us without guessing.
HOW WE DO IT
What is implemented today
Encryption
Connections use TLS. The database encrypts data at rest with AES-256, provided by the infrastructure. Integration credentials are also encrypted inside the application.
Role-based access
There are five roles: collaborator, leader, HRBP, administrator and superadmin. Permissions are enforced on the server. Only people registered by their organization can sign in, through an external identity provider.
AI
Analysis uses an external language model provider in the United States, through its API. Under that provider's terms, data sent through the API is not used to train its models. LetsFeedback does not train models on your data either. AI suggests and people decide.
Providers
We work with providers for database, hosting, authentication, AI, transactional email, error and uptime monitoring, and billing. Details are in the privacy policy.
Secure development
Every change goes through static code analysis and dependency review, and production releases require passing automated tests.
PLAINLY
What we say up front
Certifications
LetsFeedback does not hold its own certifications, such as SOC 2 or ISO 27001. Our main infrastructure providers are audited against standards of that kind.
Legal framework
We take Argentina's Law 25.326 as our framework and GDPR as a reference. This is not a certification.
FIDBY
It asks for consent before sharing anything. The leader receives a summary the person validates, never the full conversation. Urgent cases go to the human contact each organization defines.
Your data
Audit logs are kept for 90 days by default. Exporting and deleting your organization's data is requested by email.
QUESTIONS
Does your security team need more detail?
Write to us and we will reply. For privacy and personal data topics: privacidad@letsfeedback.com.ar. For security incidents: support@letsfeedback.com.ar.
Write to privacy→